June 8, 2015

　　Dear Customer Service Representative,

　　I am writing to comp[ain about the bad delivery service of your company.

　　The IBM Desktop computer we ordered from your store two weeks ago finally arrived yesterday. There were not any signs of damage to the packing case at all, but when we opened it, we found, much to our surprise, that the back cover had been cracked and the screen had been scratched.

　　In view of this, I have decided to make a formal complaint against your delivery service. I sincerely hope that you will replace this computer as soon as possible. If this is not possible, I will have no alternative but to insist on a full refund.

　　I would appreciate anything you can do to help us in this matter.

　　Yours truly,

　　(Signature)

2015年6月8日

尊敬的客户服务代表，

我写的比较[不是关于你的公司的糟糕的服务。

IBM的台式电脑我们订了两周前从你的店昨天终于到了。那里是没有任何损坏包装箱在所有的迹象，但是当我们打开它，我们发现，很多令我们吃惊的是，后盖被破解，屏幕被划伤。

鉴于此，我已决定对您的送货服务作出正式投诉。我真诚地希望你尽快更换这台电脑。如果这是不可能的，我将没有其他选择，只能坚持全额退款。

在这件事上，我会感激你能为我们做的任何事。

你真正的，

（签名）