可怜的杰玛甚至不得不更换了写有新名字的银行卡和驾照。

Despite sending the documents over to Facebook, she has only received automated responses saying they will 'look into' her problem.
虽然发了那么多证明材料给脸书，她得到的依旧是自动回复，说他们会“调查”这件事情。

She said: "I can't believe I'm stuck with this stupid name and I still can't get into my Facebook.
她还说：“我迫不得已换成这个愚蠢的名字，但还是无法登陆脸书，简直难以置信。”

"It's hard to speak to a human being as well, all I get is computerised messages back, it's so frustrating.“想要得到他们的人工回复比登天还难，只有系统的自动回复，太令人失望了。”

"It's ludicrous and I am embarrassed to tell people what has happened.
“整件事太荒谬了，我都不好意思告诉别人事情的来龙去脉。”

"What if a victim of abuse wants to have Facebook but doesn't want people to find her, so sets it up with a pseudonym? Facebook have too much power and it's actually quite scary."
“要是一名虐待受害者想要注册脸书同时又不想别人发现，因此用了假名注册账户呢？脸书的权力太大了，实际上，这相当恐怖。”

Commenting on the news, a Facebook spokesperson said: “Facebook asks people to use their authentic names, as we believe this makes people more accountable for what they say. In this instance we made a mistake but we reactivated the account last week. We apologise for any inconvenience that this caused."
针对上述新闻报道，一名脸书发言人表示，“脸书要求大家使用真实姓名注册登陆，因为我们相信这样能使大家的言论更加可信。在冯•拉拉女士这件事上我们有错，不过上周我们已经重新激活了该账户。我们为此事带来的种种不便深表歉意。”

Vocabulary

holistic therapist：整体治疗师

pseudonym：假名