Dear Sir or Madame,

As one of the regular customers of your online store, I am writing this letter to express my complaint against the flaws in your product—an electronic dictionary I bought in your shop the other day.

The dictionary is supposed to be a favorable tool for my study. Unfortunately, I found that there are several problems. To begin with, when I opened it, I detected that the appearance of it had been scratched. Secondly, I did not find the battery promised in the advertisement posted on the homepage of your shop, which makes me feel that you have not kept your promise. What is worse, some of the keys on the keyboard do not work.

I strongly request that a satisfactory explanation be given and effective measures should be taken to improve your service and the quality of your products. You can either send a new one to me or refund me my money in full.

I am looking forward to your reply at your earliest convenience.

Sincerely yours,

Zhang Wei
 

亲爱的先生或女士，

作为你的网上商店的常客，我写这封信是为了表达我对你的产品的缺陷，电子词典，前几天我在你们店里买的投诉。

字典是我研究的有利工具。不幸的是，我发现有几个问题。首先，当我打开它，我发现它的外观被划伤。其次，我没有找到在你的店首页广告承诺的电池，这让我觉得你没有遵守你的诺言。更糟的是，键盘上的一些键不工作。

我强烈要求一个满意的解释是给定的，必须采取有效的措施来提高你的服务和你的产品质量。你可以发送一个新的给我，或我全额退还我的钱。

我期待你的回信。

真诚的祝福，

张伟